RedStone Animal Hospital offers the friendly and personalized care of a small animal hospital, while providing you with the most innovative pet care. The staff recognizes the importance of being partners in your pet's health by providing education about your pet's care and needs and a full understanding of your pet's condition and treatment.  We have established RedStone's Client's Bill of Rights and Client's Bill of Responsibility to ensure that your pet gets the highest quality of care and to show that we are truly working as partners with you in providing that care. 
                            
     Client's Bill of Rights

As a client of RedStone Animal Hospital, you will have the right to:

1. Expect compassionate and competent care for your pet

2. Ask as many questions, and receive clear answers, as necessary to understand your pet's condition, prognisis, and treament 

3. Understand all of the treatment options and the anticipated results of each option

4. Seek a second opinion without prejudice or negative feelings on the part of the attending veterinarian

5. Expect priority care during hospital hours if your pet has an emergency and allow others the same priority

6. Be informed of the cost of treatment prior to treatment being initiated and be kept informed of costs of possible complications

7. Expect fair and reasonable fees that allow RedStone Animal Hospital to maintain the staff and equipment needed to offer the excellent care that your pet deserves

    Client's Bill of Responsibility

As a client of RedStone Animal Hospital you will have the responsibility to:

1. Care for and about your pet

2. Educate yourself about the most basic needs of your pet

3. Notice when behavior and health changes occur which need to be addressed with your veterinarian

4. Be courteous to the hospital staff

5. Listen to, discuss, and understand treatment options with veterinarian

6. Be available for communication during the treatment of your pet

7. Follow the treatment plan prescribed by the veterinarian and communicate to the staff problems with carrying out the treatments at home

8. Ask for all fees prior to treatment and pay these fees in full when services are rendered.


Safety

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We ask that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, cash and personal checks.