FAQ’S — PLEASE READ PRIOR TO MAKING A RESERVATION
What does an Indoor/Outdoor run mean?
Our Indoor/Outdoor runs are our most popular lodging option. This run has a 6ft x 3ft indoor space with a raised cot and fresh water and a 3x15 ft. covered outdoor space. The outside run is closed off if temperature is below 45 degrees.
What does an Indoor only run mean?
Our indoor only runs are our largest lodging option. This lodging is great for dogs of all sizes or multiple dogs that are looking to lodge together. We. have 6ft x 6ft runs as well as 6ft x 8ft runs.
What is a Tranquility Suite?
Our Tranquility Suites are our relaxing lodging option. This is a great option for older dogs, dogs with anxiety or any dogs that aren’t comfortable in a kennel setting. In these rooms, your pets have the option to listen to music as watch tv.
Is there a specific time that I need to drop my dog off at?
You can drop your pet off anytime during our business hours.
Is there a specific time that I need my pet to be picked up at?
You can pick your pet up anytime during our business hours. For boarding, all pets staying for the afternoon will be charged a $15 late check out fee.
Can I have a friend pick up or drop off my pet?
Yes. If you are having someone drop your pet off for you, make sure to confirm all your pets boarding information (feeding, medication, etc) either online or over the phone ahead of time. For pick up, make sure you add whoever is picking up as an authorized pick up person. You can do this either online or over the phone.
What should I bring for my pet’s stay?
We provide food/water bowls, cots, blankets, bedding, and toys for all pets staying here. We do not recommend bringing anything besides your dogs food, treats, and their leash. If your dog needs a slow feeder, please let us know at check in and we can provide one during meal times.
Can I bring my pet’s own food?
Yes, you can bring your pets food! We do ask that you portion your pet’s food into individual serving sizes. We always recommend if your pet has food allergies or sensitive stomach to bring your own food and to inform the front desk at drop off of those allergies. My Pet’s Place can provide food at $1 per feed if preferred. We do charge a $10 storage fee for large dog food bags and $3 per night for refrigerated foods.
I have a pet that requires medication, is there an extra charge?
Yes, there will be an additional daily charge of $1 per day for administrating.
I am thinking about signing my dog up for group play. Do dogs ever get hurt?
Although we do our best to minimize any injury to your dog, during normal play a dog may get small scratches, nicks, and lose small patches of fur. Although rare, it is possible for more serious injuries to occur. We do treat any wounded animals at Redstone Animal Hospital. Owners will be responsible for all veterinary fees.
My dog doesn’t like other dogs. Can they still come?
Yes they can! We even offer individual/enrichment playtime for dogs that enjoy the attention of humans rather than other dogs. Dogs here for daycare or boarding can sign up for this service.
How many dogs are allowed in Group Play at one time?
To keep a safe play environment, we maintain staffing ratios of one staff member for every 15 dogs. We never exceed the amount of 30 dogs in one playgroup.
Why is my pet required to be vaccinated prior to boarding?
We take our vaccination requirements very seriously at My Pet’s Place. We are not only concerned with the health of your pet but also with the health of all the other animals your pet may come in contact with while boarding with us. It is the owner’s responsibility to ensure that My Pet’s Place has the required proof of vaccinations prior to boarding.