Before every appointment: All animals in our care for grooming will, for the first 30 minutes of their appointment, be subject to a 10 point health check and behavioral assessment to ensure that todays appointment will be a safe and fear free experience. If at any point our groomers feel it is unsafe for them or your pets to continue, we reserve the right to cease grooming. Payment for services done up until this point are the responsibility of the owner.

At check in, you will be provided with a waiver reviewing these policies and will be asked to sign it before we begin your pets appointment. If all requirements are not met at this time, your appointment will be rescheduled pending completion of our requirements.  

Vaccinations: Owners are responsible for providing up-to-date vaccine records prior to their pet's appointment. My Pets Place requires up-to-date Rabies, Distemper/Parvo, Bordetella, and a Negative Parasite Screening with the last year.

Aggression: Owners must inform My Pets Place if their dog(s) bites, has bitten, or is aggressive to people, other dogs or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your dog and protects both the dog and the groomer. My Pets Place reserves the right to refuse/stop service for such dogs at any time before or during the grooming process, and charge an aggressive dog fee, in addition to the regular grooming charge.

Senior Dogs: Grooming procedures can sometimes be stressful, especially for a senior dog or a dog with health problems. These procedures can expose hidden or aggravate known medical problems, during or after the groom. Because senior dogs with health problems have a greater chance of injury these dogs will be groomed for cleanliness and comfort, and a style that will not add to their stress. In the interest of your dog, we will obtain immediate veterinary treatment for your dog should it be deemed necessary by Redstone Animal Hospital. We will do our best to contact you first, then take your dog to Redstone Animal Hospital or CVSG (Colorado Veterinary Specialists Group. *Please NoteWe are no longer grooming dogs over the age of 12 that have mobility issues that prevent them from standing for long durations at a time.

The more you know about matts: Mats left in a dog's coat will only grow tighter and can strangle the dog's skin or eventually tear it open. My Pets Place does not wish to cause serious or undue stress to your dog, and will not continually de-mat your dog. We believe in comfort over vanity. Mats can be very difficult and uncomfortable to remove and may require the dog to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the dog's skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin from mats can also harbor maggots. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Shaved dogs are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until their hair grows sufficiently to protect the skin. In some cases, dogs can also exhibit brief behavioral changes.

No Matts Policy: If your dog is brought to us in what our groomers deem to be "severely matted" condition, your appointment will be rescheduled to 2 back to back de-matting appointments, followed by a 4 week follow up appointment so that we can restore the natural health and beauty of your pets coat! Please bare in mind that our de-matting service is $1/minute, so depending on the extensiveness of the matts, these appointments can be quite pricy! Our groomers will do their best to provide an accurate estimate before the appointment so that you aren't suprised. Prevention is the best defense against matting; therefore, be sure to schedule regular grooming appointments. We will do our best to remove mats but not at the expense of your dog experiencing pain or discomfort. Therefore a severely matted dog may not have the grooming outcome you would expect.

Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp. Even though we use extreme caution and care in all situations, possible problems could occur, including cuts, nicks, and scratches. In most cases, this can happen when a dog is wiggling or moving around. Every effort will be made to ensure your dog is groomed as safely as possible, but an excited dog can be dangerous to continue to work on. We reserve the right to end the grooming session, even if the groom is not completed.

Parasites: If you suspect your dog has fleas or ticks, prompt and thorough action on your dog is needed. A flea infestation can lead to tapeworms and other health problems. If fleas or ticks are found during the grooming process, you will be charged an additional fee to properly treat your dog. My Pets Place will not use pesticide dips or sprays on your dog. Ticks found will be removed by Redstone Animal Hospital for an additional charge. If ticks are found, we strongly suggest that you have your dog tested for Lyme disease. Parasites are a health hazard to your dog, as well as to humans.

No Shows & Cancellations: No Shows and last-minute cancellations are subject to a $20.00 FEE PER DOG, which will be added to your next ticket. Prepayment for the same will be required before another appointment is booked. We understand there may be emergency situations and we will work with you, but not on a continued basis. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment if we had known. NOTE: Clients who are 15 minutes late risk losing their appointment without notice.

Please Note: If Your Pet Is In Desperate Need Of A De-Matting Service, Brush Out, Nail Trim, Or Other Grooming Service, These Will Be Automatically Added To Your Appointment For The Betterment Of Your Pets Health.